Cavalry Portfolio Services Attn: Customer Care
500 Summit Lake Drive, Suite 400
Valhalla, NY 10595
We genuinely respect and support not only those to whom we provide financial assistance,
but those we work shoulder to shoulder with everyday.
We never stand still; we are never satisfied. We do not wait for others to improve
our company. Individually and as teams, we constantly look at what we do and ask,
"How can we do this better?" Then we take action.
We say what we do and do what we say. We are honest, trustworthy, and aligned with
Cavalry to the rescue. We work together and share a common purpose, common culture
and common goals. We believe we will succeed only as a team and that the full participation
of all is essential to the fulfillment of our mission.
Active Open Communication
We share our ideas and listen to others. Every voice is heard.
We do not say, "That is not my job." We take accountability for meeting our commitments,
both on a personal level as well as an organizational level. We take ownership of
the results and help others meet their commitments.
Exciting the Human Spirit
Creativity and purpose will propel Cavalry ahead of its competition and help millions
of people in need at the same time. We promote people with drive and ambition who
go above and beyond the call of duty.
We give back to society and care for others. We aim to make a difference in their
I have been called by debt collectors before, however never in my life have I experienced the kindness and empathy of your representatives to understand my position and sympathize with me. I was really not prepared for the high caliber of representatives you have working for you.. You are a true leader and a model for other companies to look to.
It is a superior feeling, being a person in debt, to speak with a debt collector/agency and to NOT be treated as an inferior person. I am overwhelmed with happiness in regards to the respect and support that was provided to me and I am extremely appreciative of the overall pleasant interaction that I experienced.
I would like to say that dealing with Cavalry was an absolute pleasure! Thank you for hiring employees that actually care about their job and helping the debtor. I have never had a debt collector be so extremely nice! Again, thank you for being such a friendly company.
Your company is exceptional. I have never in my life dealt with such a respectable collection agency. I have spoken with many reps in dealing with my account and everyone was extremely pleasant and genuinely helpful.
I cannot begin to express my thanks for working with my family on our account. I just wanted to say "Thank You" for being courteous and showing a professionalism that seems to be lost in this day and age.
I just wanted to thank you again for being so exceptionally pleasant and easy to work with. It says a lot about Cavalry Portfolio Services that the staff are so congenial and eager to help its clients resolve and move past financial difficulties.
The Customer Service I received was amazing. Everyone was extremely professional and not one time did I feel unaware of what was happening. All the representative I spoke with were clear and extremely helpful, especially when I asked questions. They made me feel comfortable; it almost felt like I was talking to someone I know.
The service Cavalry provided was excellent. Everything that was said would be done got done so I am pleased with that. It was an embarrasing situation for me to have a collection, but it was handled professionally and I appreciated that.